Shipping:

You will receive a shipping confirmation email when your order leaves us.

If you have any concerns, contact us and we will do our best to solve the delivery mystery!

Please note that 

• Please arrange your own courier if you require same day or next day delivery.
• Our courier promises 2-3 working days to deliver your items. On peak periods such as Chinese New Year or Christmas, you might expect a longer delivery time. Please take note that we cannot control the time of collection and delivery date AND time. If you wish to receive your order on a certain date or time, it is best to arrange your own courier.
• Items that include [Preorder] will be shipped together when the preordered item arrives. If you wish to ship all ready items first, please make a separate order for the [Preorder] items.
  
  

Preorder Policy
All preordered items are to be strictly collected via self-pick up only, unless stated otherwise. Pre-ordered items may take approximately up to 5 months, or potentially longer or shorter, depending on the manufacturing company. We will provide timely updates on your order as soon as we receive new information. Your patience and understanding are greatly appreciated. Please kindly take the time to read through our Self-Pick Up Policy below when you have made a preorder.

For Re:Designed Orders
Please make your preorder by the end of every month. When preorder batch is placed, kindly expect that it will take approximately 5-6 months, or potentially longer, to receive your order. 

Manufacturing duration: estimated 5 months, or more, excluding public holidays and major holidays in the country of production.

Shipping to TRH duration: estimated 1 month, excluding public holidays in Singapore.

Self collection period: estimated at least 5 months after the end of the month that you have placed your order (For example: Preorder is made on 1 October. Expect 3-5 months from 30 October to collect your order.)

Self-Pick Up Policy
Items that are to be collected via self-pickup will have a "Ready to Pick up" notification sent to you once they are ready. If there are any items that are Out of Stock, we will contact you directly for any changes. Please take note that we will hold your order 1 month from when it is "Ready to Pick up". Once it has been more than a month, we will cancel the order so please do collect it within 1 month. No shipping options provided for preorder items. You may arrange your own delivery via Grab and inform us. We will not be liable for any damages caused to your item once you have received it. This policy is effective from 1 November 2024. Any preorders made after 1 November 2024 will automatically need to be self-collected.