Terms & Conditions for all workshops from 2025

By attending our workshop, you have agreed to our T&C below

1. In-studio workshop expiry is 3 months from date of purchase. 
2. All workshops have to be completed within 3 months starting from the first session. Extension of class after 3 months or extending a session will incur a fee of $50/session.
3. For kids under 10 YO, a parent can accompany the kid at a distance that is not intrusive to the class. The seats in the class are catered to students who have already registered with us. If you wish to work on the project together with your kid, you may sign up for 1 more seat. If your kid has issues attending the class without the parent, or tend to be more disruptive and needs a parent to keep them under control, you may sit in on the side.  Hence, we require 1 adult : 1 child (for those below 10 years old) for assistance.
4. For party workshops, please kindly take note that while class is in session, we will prioritise teaching the students and will be making sure they are able to complete their work satisfactorily. In order to focus on the students, children/guests who are not participating in the class will need to be taken care of as we will not be held responsible for their safety. Any damages caused to the machines will incur charges to replace broken parts of up to SGD$280.
5. Please note that when you schedule a class with us, you automatically consent to photography, videography, their release or reproduction to be used for media or advertising purposes.
6. All workshops are strictly non-refundable. However, you may transfer your seat to another person or reschedule to another date. Refer to our rescheduling policy below for more information.

Reschedule policy

1. 3 days notice is required when rescheduling a class. No charge will be levied for cancellations that occur prior to this 3 day window. Rescheduling that occur within the 3 day window or no shows will incur $15 admin fee per seat.
2. For plush making machine knitting workshop click here to reschedule your workshop session. Contact us here to reschedule your class.
3. Please attend rescheduled classes within 3 months or it will incur a no-show policy. Refer to our No-Show policy below for more information. 
4. Rescheduling due to illnesses will require a Medical Certificate sent to us.

Late-arrivals 

1. Please make sure to inform us if you might be arriving late or need to reschedule before your session. Refer to our reschedule policy above.  
2. There will be a 15 minute grace-period for late arrivals, if you are running late please inform us in advance. Arrival later than 15 minutes with no prior notice, will be considered a No-show. In case of emergencies or unforeseen circumstances, please contact us directly to discuss your situation. 

No-show policy

1. Please take note that you will be given a warning for first and second no-show(s). No shows of 3 times and above will incur a ban of 1 month, starting from the date of 3rd No-Show. All no-shows will receive no refunds and your class credits will not be returned to you.
2. The Ban consists of not being able to book or attend classes within the 1 month period. If you have purchased classes during the period of the ban, your class credits will be returned to you after the ban.

Cancellation policy

• Please take note that we do not tolerate cancellations of classes. More than 3 cancellations with no prior notice will incur a no-show policy. However, we allow for an extension of 3 months of your class credits for crochet classes if it has expired. Please inform us within a window of 3 months from the expiry of your class pass as we will only accept appeals for extension within that period.

Why admin charges? 

• Our staff at Tiny Rabbit Hole are always busy to ensure that your session with us is smooth and hassle-free. We take time to prepare the materials you require in class and sanitise before your session so that you have a comfortable time. We ensure that everything is in place so that there will be no hiccups between teachers and students. If you cannot make it for the session, we need extra time to inform other students who are in the waitlist. You may inform us here.

Copyright

• All photos, digital content, descriptions and workshop curriculum stated in TinyRabbitHole.com is copyrighted. You are not allowed to copy any of these contents and pass off as your own. You are not allowed to attend the workshop and replicate our curriculum without permission. Please understand that all of these takes lots of time and effort to plan and test out so as to provide the best experiences to our students who wish to learn crochet as a hobby. More info on our copyright policy can be found here.